Fault log

As your landlord, we have a legal obligation to ensure that all tenants in the building comply with the provisions in the house rules and that no one's quality of living is impaired beyond an unavoidable degree.

The most common case in practice is complaints about noise coming from neighbouring flats at different times of the day and night. In order to put us in a position to successfully take remedial action, it is necessary to keep a disturbance diary or noise log in order to provide evidence for the tenant affected, especially in any legal proceedings that may become necessary.

A noise log is a written documentation of the noise that has occurred. The date and time, duration, intensity and type of noise should be continuously recorded in the protocol. It is important that witnesses present who heard the noise are noted in the protocol. The witnesses should confirm the entry in the noise log or diary by signing it.

We as landlords must be put in a position to make concrete accusations against the tenant disturbing the peace of the house and also to be able to make an assessment as to whether, objectively speaking, the noise coming from the neighbouring flat really exceeds the permissible level and justifies measures under tenancy law against the disturbing party. Equipped in this way, we can initiate the measures that are necessary and required in the individual case to quickly restore domestic peace.